The insurance industry is rapidly adopting digital workflows, but insurance video communication solutions must meet strict requirements around security, compliance, and real-time performance. Use cases such as remote car inspection and remote insurance sales demand live video communication that is not only low latency and high quality, but also fully compliant with regulatory standards.
AppMan Co., Ltd. partnered with Ant Media Server to build a secure, enterprise-grade insurance video communication platform using WebRTC, designed to meet the complex needs of the financial and insurance sectors.
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The Challenge
To serve its insurance enterprise clients, AppMan needed a robust and high-performance live video communication solution capable of supporting sensitive and regulated workflows.
Key challenges included:
- Delivering low-latency, high-quality live video for real-time interaction
- Meeting strict security and regulatory compliance requirements
- Supporting critical use cases such as remote car inspection and remote selling
- Seamless integration with existing eKYC and enterprise systems
- Ensuring reliability for mission-critical insurance operations
The Turning Point
As demand for remote insurance services increased, AppMan recognized that existing video communication solutions could not fully meet the combined requirements of performance, security, and compliance.
The company needed a future-ready video communication platform built specifically for enterprise and regulated environments.
Why AppMan Chose Ant Media Server
AppMan evaluated several open-source WebRTC solutions, including Janus and Jitsi. While these platforms provided basic capabilities, they lacked the flexibility, enterprise readiness, and compliance support required for insurance-based workflows.
Ant Media Server was selected for its:
- Advanced WebRTC technology delivering low-latency, high-quality video
- High flexibility for seamless integration with AppMan’s eKYC services
- Strong security and compliance alignment for regulated industries
- Availability on AWS Marketplace, simplifying deployment and operations
- Scalable and reliable architecture for enterprise workloads
Before vs After: Enterprise Video Communication
| Area | Before Ant Media Server | After Ant Media Server |
|---|---|---|
| Latency | Inconsistent performance | Low-latency, high-quality WebRTC video |
| Security & Compliance | Difficult to ensure | Meets insurance-grade compliance |
| Integration | Limited flexibility | Seamless eKYC integration |
| Deployment | Complex infrastructure setup | Fast launch via AWS Marketplace |
| Enterprise Readiness | Partial | Production-ready for regulated use cases |
The Solution
AppMan implemented Ant Media Server as the core live video communication layer within its SaaS platform. The solution enabled secure, real-time video interactions while maintaining regulatory compliance across insurance workflows.
Deployment via the AWS Marketplace reduced infrastructure complexity and accelerated service rollout.
Key Benefits for AppMan
The Results
With Ant Media Server in production, AppMan successfully delivered a compliant, high-performance video communication platform for insurance enterprises:
- Enabled remote car inspection and remote insurance sales
- Achieved both security compliance and real-time performance
- Improved platform reliability and enterprise trust
- Accelerated launch of new digital insurance services
“Ant Media Server gave us the flexibility, performance, and compliance readiness required for insurance-grade video communication. Its seamless integration with our eKYC services and easy deployment via AWS Marketplace made it the ideal solution for our enterprise platform.”
— AppMan Co., Ltd.
Looking Ahead
AppMan looks forward to a long-term partnership with Ant Media, continuing to leverage Ant Media Server’s flexibility and performance to scale secure digital services and expand enterprise offerings across the financial and insurance sectors.
